Privacy Policy
Effective date: November 5, 2026
Chan IT Solutions respects your privacy. This policy explains how we collect, use, and handle information when you visit chanitsolutions.com or submit an inquiry through our website.
Information we collect
When you use our contact form, we collect the information you choose to provide, including your name, email address, request type, selected service, and message. We may also receive information you provide in subsequent email communications.
Our website hosting and analytics providers may process technical information such as browser type, device information, pages visited, approximate location, and network information needed to deliver and measure the website.
How we use information
- To respond to inquiries, provide estimates, and arrange IT support.
- To communicate with customers about requested services.
- To maintain website security, troubleshoot problems, and understand general website usage.
- To maintain records when reasonably necessary for business, legal, or security purposes.
We do not sell information submitted through our contact form.
Service providers
We use Formspree to receive website contact form submissions, Microsoft 365 to receive and respond to business emails, and Cloudflare for website hosting, security, and web analytics. These providers process information in connection with their services and according to their own applicable privacy terms.
Retention
We aim to retain ordinary contact form inquiries for no longer than 12 months after receipt. We may retain relevant communications longer when necessary for an ongoing customer relationship, service records, disputes, security, or legal obligations. Deletion may not immediately remove information from service-provider backups, which are subject to provider retention practices.
Security and sensitive information
We take reasonable steps to protect the information we receive, but no website or electronic communication method is completely secure. Do not submit passwords, Social Security numbers, payment card details, medical information, or other highly sensitive information through the contact form.
Your choices and requests
You may contact us to request access to, correction of, or deletion of information you have submitted, subject to applicable legal and operational requirements. We may need to verify your request before acting on it.
Changes to this policy
We may update this policy as our services or data practices change. Any updates will be posted here with a revised effective date.
Contact us
For privacy questions or requests, email support@chanitsolutions.com.